We measure success in outcomes—not hours billed. Read the case studies for the numbers, then hear from the owners and technicians themselves.
Measured Results
Client engagements written up in full: where the business started, what we changed, and the result.
Coming Soon
More case studies are being written up
Results are documented and published as client engagements conclude.
In Their Own Words
Owners and technicians from plumbing companies we’ve worked with, on camera. Every clip has captions, and every card has the full transcript.
“We really wouldn’t be doing work without them anymore.”
Nick, Owner, Copperhead Plumbing
Hey guys, this is Nick, owner of Copperhead Plumbing, just telling you how worthwhile it’s been working with Stratella. We have them come in, run meetings for us, really getting our SOPs down — standard operating procedures for the guys. Since they’ve been doing that, since we’ve been adding these standard operating procedures, we’ve seen our KPIs grow. We’ve been able to serve more customers in a better fashion. We’ve been able to add two trucks to our fleet. We really wouldn’t be doing work without them anymore. That’s how much we love Stratella.
“What you’re getting with this consulting company is a partner.”
Owner, Better Call Steve
So I’ve been with Alissa and Damien for the last three months, going on four months, and it’s definitely increased our revenue, increased our average ticket. We had other consulting companies — we still actually use one — and no one is engaged as much as they are. They’re always there for us. They take all of our calls, they take our employee calls, they call us back. I mean, what you’re getting with this consulting company is a partner. She doesn’t care about contracts. She earns her money every single month, and it’s a great relationship, so we’re very happy.
“They taught me that I needed to be professional, courteous, and give them a good customer experience.”
Technician, H&H Plumbing Contractors
Today we had The Stratella 6 training, and I feel like I really got a lot out of it. When I went from being a helper to a plumber, I was taught that all I had to do was the job and nothing else. But they taught me that I needed to be professional, courteous, and give them a good customer experience.
“I’m learning how to build bigger tickets.”
Technician, Better Call Steve
…training is great. I’m learning how to build bigger tickets, and pretty much learning how to build more value with every call that I’m being dispatched to, so that I can benefit the company and help my customers more and more.
“We were able to help the customer and make more money for my family.”
Technician, Better Call Steve
The training was amazing. They told us about creating more options. Also about water quality. The ride-along with Damien was amazing. We were able to help the customer and make more money for my family.
These are testimonials: each speaker describing their own experience of their own business. They are not measured results, and they are not a guarantee of yours.
Results vary. Every business is different, and outcomes depend on factors including market conditions, team execution, and commitment to the process. The results shown are specific to each engagement and should not be interpreted as guarantees of future performance.
Stronger conversations. More confident leaders. A business with a clear game plan.