Your Top Closer Can't Clone Themselves. But We Can Come Close.
We develop CSRs, salespeople, AND technicians with role-specific training, visual process guides, and ongoing coaching. Your whole team learns to sell—not just your best performer.
For home services companies ready to build a team of closers
The Problem
Some Reps Close. Others Don't.
You've got leads and a team, but performance is inconsistent. Your best tech makes it look easy. Everyone else struggles. CSRs book inconsistently. Techs can fix anything but freeze when it's time to present options.
Sound familiar?
- Wildly inconsistent performance across CSRs, salespeople, and techs
- Techs who are great at the work but uncomfortable "selling"
- Price discounting to close—competing on cost instead of value
- New hires taking months to become productive
- No system for ongoing skill development or accountability
How We Fix It
How We Develop Your Team
We train CSRs, salespeople, AND field techs with role-specific programs, visual training materials, and ongoing coaching—not a one-time workshop.
Performance Assessment
We evaluate each role individually—CSR call listening, tech ride-alongs, salesperson metrics. We identify specific skill gaps by position.
Custom Training Materials
We create visual step-by-step guides, process graphics, and training materials specific to YOUR business. Not generic sales theory—real tools your team will use.
Role-Specific Training
CSRs learn booking and qualification. Techs learn the in-home sales process (Pre-Call → Arrival → Listen → Observe → WIN). Each role gets targeted training.
Live Coaching & Role-Plays
Regular coaching sessions with real scenarios. We practice objection handling, option presentation, and customer interactions until they feel natural.
Ongoing Reinforcement
Call reviews, field feedback, and performance tracking. Training sticks because we build habits, not just awareness.
What Gets Built
Tangible Deliverables
- ✓ Visual training materials and process graphics
- ✓ Step-by-step guides for each role (CSR, Tech, Sales)
- ✓ In-home sales process training (the 5-step method)
- ✓ Call scripts and booking frameworks
- ✓ Objection handling playbook with responses
- ✓ Option presentation training
- ✓ Weekly or bi-weekly coaching sessions
- ✓ Role-play exercises and practice scenarios
- ✓ Performance dashboards by team member
- ✓ New hire onboarding program
Accountability
How We Know It's Working
Effective training shows up in both behavior and results.
We track these in every engagement. If numbers aren't moving, we adjust. No vanity metrics—just what matters.
Frequently Asked Questions
We create everything. Visual step-by-step guides, process graphics, scripts, and playbooks. Real materials your team references daily—not just a PowerPoint from a workshop.
That's our specialty. We don't turn techs into pushy salespeople. We give them a professional process (Pre-Call → Arrival → Listen → Observe → WIN) that feels natural. They follow the steps; sales happen.
Training events fade. Our approach combines training with visual materials, ongoing coaching, call reviews, and accountability. We build habits, not just awareness.
Absolutely. CSRs are your first impression. We train booking techniques, qualification questions, and call handling that converts more leads into appointments.
Most teams show measurable improvement in 60–90 days. We track individual performance and adjust training based on real results, not assumptions.
Next Step
Is Sales Training the Right Lever for Your Business?
One call. We'll diagnose whether this is your bottleneck or if something else should come first. If we're not the right fit, we'll tell you.