Palm Build Restoration
24/7 emergency restoration and reconstruction for commercial, large-loss, HOA, and residential properties across Florida and North Carolina. When disaster strikes, they show up fast.
Why This Partnership Exists
Stratella helps home services companies build better businesses. But disasters do not wait for business plans. When our clients—or their customers—face water damage, fire, mold, or storm destruction, they need a restoration partner they can trust.
Palm Build Restoration was founded by Michael Carr after seeing property owners stranded by no-shows, slow dispatch, and DIY checklists instead of real help. The brand promise is reliability plus humanity: show up fast, cut through insurance red tape, and keep owners informed instead of guessing.
This is not a referral for a kickback. This is a partnership built on shared values. Palm Build treats your emergency like their own. They answer the phone at 2am. They document everything for your adjuster. They communicate clearly when you are stressed.
Restoration Services
From emergency mitigation through full reconstruction. One team from first call to final walkthrough.
Water Damage
Emergency extraction, controlled demo as needed, dehumidifiers and air movers, daily moisture logs until dry-standard, then repairs.
Fire & Smoke
Board-up, debris removal, HEPA and negative air, soot cleaning, odor neutralization, HVAC cleaning, contents handling, and reconstruction.
Mold Remediation
Assess and contain, negative air and HEPA, remove impacted materials per IICRC S520, clean and encapsulate, verify air quality before rebuild.
Commercial & Large Loss
Business continuity focus with parallel tracks: temporary power, drying at scale, stakeholder updates, and 24/7 crew shifts.
HOA Services
Property management oriented services with clear communication to boards, unit owners, and management companies throughout the process.
Reconstruction
Full rebuild from scope assessment through material procurement, framing, drywall, flooring, paint, quality checks, and final sign-off.
The Restoration Process
A systematic approach that prioritizes safety, documentation, and clear communication at every stage.
Stabilize
Stop the source, secure the site (board-up/tarp), extract standing water or debris, set containment.
Measure
Moisture mapping, air quality checks, and diagnostics to set scope and equipment plan.
Mitigate
Drying, HEPA filtration, odor removal, mold-safe protocols, and material protection.
Document
Daily photos, readings, work logs, and scope changes for owners and adjusters.
Rebuild
Repairs and finishes with walkthroughs and punch lists; closeout package for claims.
What Palm Build Does Not Do
Transparency matters—especially during stressful emergencies. Here is what you will never experience.
No delayed dispatch
They answer 24/7. No "we'll call you back Monday" when your basement is flooding.
No communication blackouts
Daily updates, single point of contact. You always know what is happening.
No sloppy documentation
Moisture logs, photo scopes, daily notes—all structured for adjusters. Fewer disputes, faster approvals.
No handoff confusion
One team from mitigation through reconstruction. No "that's not my department."
Coverage & Locations
Dual hubs provide regional coverage across hurricane zones and inland storm corridors.
Florida Operations
5051 NW 13th Ave Suite H
Deerfield Beach, FL 33064
Covers South Florida, Central Florida, and coastal hurricane zones.
GC License: CGC1531189
North Carolina Hub
378 Crompton Street
Charlotte, NC 28273
Covers the Carolinas and inland storm corridors throughout the Southeast.
Office hours: Mon–Fri 8am–6pm · Emergency dispatch available 24/7
Frequently Asked Questions
Common questions about Palm Build's restoration services and process.
Emergency? Call Now.
Property damage does not wait for business hours. Palm Build answers 24/7, dispatches same-day, and keeps you informed every step of the way.