Your Knowledge Is Trapped. Let's Get It Out.
We create employee handbooks, visual SOPs, process graphics, and training materials your team will actually use—so execution is consistent regardless of who's on the job.
For home services companies ready to document and scale
The Problem
Your Best Practices Live in People's Heads.
Your top performers know exactly how to do things right. But that knowledge isn't documented. When they're out sick, quality drops. When they leave, knowledge walks out the door. You can't scale what isn't written down.
Sound familiar?
- Inconsistent service quality depending on who does the job
- New hires take months to get up to speed—expensive ramp time
- Key knowledge disappears when people leave
- No employee handbook or clear company policies
- No clear standard for what "good" looks like
How We Fix It
How We Document Your Operations
We don't write bureaucratic manuals. We create practical, visual documentation your team will actually follow—from employee handbooks to step-by-step process guides.
Process Discovery
We interview your best performers and shadow key roles to understand exactly how great work gets done—not how you think it should get done.
Visual Documentation
We create clear, visual SOPs with step-by-step graphics, process flows, and visual aids. Documents your team will actually reference—not ignore.
Employee Handbook
We develop comprehensive employee handbooks covering policies, expectations, procedures, and company culture. Professional documentation that protects you and guides your team.
Training Materials
We create role-specific onboarding guides, quick reference cards, and training resources with visual step-by-step processes.
Team Rollout
We help introduce documentation to your team, train on their use, and establish accountability for following them.
What Gets Built
Tangible Deliverables
- ✓ Employee handbook with policies and procedures
- ✓ Visual SOPs with step-by-step graphics
- ✓ Process flow diagrams and infographics
- ✓ Role-specific procedure guides
- ✓ New hire onboarding materials
- ✓ Quick reference cards for field use
- ✓ Training program with visual aids
- ✓ Checklists and quality control tools
- ✓ Digital SOP library
Accountability
How We Know It's Working
Good SOPs show up in consistency, speed, and quality.
We track these in every engagement. If numbers aren't moving, we adjust. No vanity metrics—just what matters.
Frequently Asked Questions
Yes. We develop comprehensive employee handbooks covering company policies, expectations, procedures, and culture. Professional documentation that protects your business and sets clear expectations.
Only if they're visual and practical. We create step-by-step graphics, process flows, and quick reference guides—not dense text documents nobody reads.
Depends on scope. Critical role SOPs and training materials in 4–6 weeks. Full company documentation including handbook can take 3–6 months.
Both. We document technician procedures, in-home processes, dispatch protocols, CSR scripts, sales methodology, and management routines.
Absolutely. Visual documentation is our specialty. Step-by-step graphics, process flows, infographics—materials your team will actually reference and follow.
Next Step
Is SOP Creation the Right Lever for Your Business?
One call. We'll diagnose whether this is your bottleneck or if something else should come first. If we're not the right fit, we'll tell you.